Frequently asked questions

Program Eligibility
How It Works
Member Profile & Account
Offers and Invites
Writing and Submitting Reviews
Photo Submission
Contact
Code of Conduct

Program Eligibility

Members must follow the OXO Insiders Program Writing Guidelines and adhere to Bazaarvoice's Authenticity Policy to submit timely, authentic reviews for all products received.
Members cannot sell, exchange / return for money any products received through the sampling program. Products should never be selected with the intent to resell.
Members cannot have more than one account per person, nor can they operate an account on behalf of someone else.
No more than one (1) member account is allowed per household.
Members cannot give possession of the products to any other person outside of their household. Family or friends that do not live at your household cannot receive your products. Products should never be selected with the intent to gift or give away.
Members must be at least 18 years of age and agree / follow the program Terms of Use and Code of Conduct.
Members must live within the contiguous United States (excluding Alaska, Hawaii or Puerto Rico).
Members must have a complete profile, including a valid shipping address and phone number. We cannot support shipments to P.O. Boxes so a full street address is required.

How It Works

What is OXO's OXO Insiders Program?

OXO's OXO Insiders Program enables a group of OXO's customers to try products in exchange for honest reviews. Reviews help other customers make educated purchase decisions and gives OXO the opportunity to learn from product feedback. You've been invited to join OXO Insiders Program community based on the trust you've earned in the community for writing accurate and insightful reviews or your involvement in one of OXO's trusted digital communities.

Since OXO Insiders Program Members sometimes receive access to products that are not yet available on the market, your opinions could be among the first OXO receives. When products are not yet available on retailer sites, we'll save your reviews and post them once they are.

OXO does not influence the opinions of OXO Insiders Program members. All reviews collected through this program will be labeled as such on retailer sites.

How does the program work?

Receive your invitation and register by filling out your member profile
Receive notification when an offer is available, then log in to your OXO Insiders Program account and select your product(s)
Product arrives at your provided address
Try the product and let us know what you think
Enjoy your product - it's yours to keep!
Be on the lookout for future offers

Who is Bazaarvoice?

OXO partners with Bazaarvoice to collect and moderate reviews on products so that authentic shoppers like you can make informed purchasing decisions. You will see them referenced in our Terms of Use, and feel free to check out their Privacy Policy.

Member Profile and Account

Why does the registration form / member profile request information about me?

The personal information in your profile will be used for OXO Insiders Program administration only. We will curate offers based on the information provided in your member profile and share your confirmed shipping address and contact information with our brand partners for the purpose of shipping products you've selected. The OXO Privacy Policy applies to your participation in the OXO Insiders Program and describes our practices regarding collection and use of personal information.

How do I change or update information in my member profile?

Go to the "Your Account" tab and select "Update my Profile" to make any changes necessary to your account. The information in your Account Profile at the time a product selection window closes will be used to ship product for that campaign - even if you subsequently change your shipping address. Please make sure to keep your information up to date.

How many accounts can I have at the same household?

Only one user account is permitted per household. Additional accounts at the same household will be deactivated.

Can I invite my friends to join the OXO Insiders Program?

At this time, participation in OXO's OXO Insiders Program is limited to select customers who have been invited by OXO to join. You can encourage your friends to review products often on oxo.com, if available, or to actively participate in one of our digital communities to increase their chances of being invited to become a member.

How do I remove myself from the OXO Insiders Program?

If you choose to no longer participate in the OXO Insiders Program, please login to your account and use the Deactivate Your Account link in the Your Account section. Members who deactivate their accounts will not be reinstated.

Are OXO employees eligible to become OXO Insiders Program Members?

No. OXO employees, their affiliates, and suppliers are not eligible.

Offers and Invites

How do you decide who gets invited to offers?

Offers to try products are based on your interests and preferences indicated in your profile, along with past program participation. Be sure to carefully complete all your questions in the member profile and follow the writing guidelines when submitting reviews to be in good standing.

What types of products do you offer through the OXO Insiders Program?

Our team at OXO carefully selects products to include in the OXO Insiders Program. We base our selection on what we want your valued opinion on most and what we think you may have an interest in given the information you provide when registering.

When am I able to request a product?

You will receive a OXO Insiders Program offer email notifying you when a product is available for selection. When the product selection window is open, eligible members can browse and select available products. Quantities are limited and available first come, first served.

Is there a limit to the number of OXO Insiders Program products I can request for each campaign?

Each OXO Insiders Program member is allowed to request the number of items communicated in each offer. This can be anywhere from one to multiple items throughout the year.

How many offers should I expect to receive?

We cannot guarantee the number of offers you will receive. This depends on a variety of different factors such as product availability, campaign targeting, etc. While we can't guarantee offers, we encourage you to keep your profile up to date and make sure you leave timely reviews, as this will increase your likelihood of being invited to try a product.

What if I receive an offer that I can't use or am not interested in?

Rest assured - no one will be removed from the OXO Insiders Program for lack of selecting products. Only select products that you are interested in trying and reviewing. If you can't use an offer, please do not select a product and leave the products for other members who are able to use them. You will only be in jeopardy of losing your OXO Insiders Program privileges if you do not review the products you receive.

Can I give products I receive from OXO Insiders Program to my friends and family?

All products you receive are meant for you to test. We allow product selection on behalf of someone in your household, such as an immediate partner or child, however, you may not give products to anyone living outside of your household.

Can I sell, exchange or gift products?

No, per the OXO Insiders Program Terms of Use, members are not allowed to resell, exchange or gift a product received through OXO Insiders Program to any other person or entity either online or offline. If a member is found to be selling or exchanging products, membership will be deactivated.

How do I return / cancel / modify my requests?

Returns are not supported within this website. You are able to cancel or change your product selection during the offer period, but not when the offer has closed. By selecting an offer, you are agreeing to try and review the product you receive. Refusing shipment may result in account deactivation.

Where can you ship OXO Insiders Program products?

We only support shipments within the contiguous United States (excluding Alaska, Hawaii or Puerto Rico). Unfortunately, we cannot ship to P.O. Boxes, so a full street address is required.

Who will be sending me my products?

Product will be delivered directly by OXO or a third-party fulfillment provider.

How long will it take for me to receive a product to review once I request it?

Once a product selection period has ended, we make every effort to ship your item(s) as soon as possible. Typically, products will ship within 10 business days of the selection period closing, and you should receive your OXO Insiders Program Product(s) within 5-7 business days following shipping. You can view your order status by visiting your OXO Insiders Program Account Page. If there is a delay in shipment, you will receive an email notifying you of the delay.

It has been over a week and I have not received my OXO Insiders Program product. How can I check status?

To determine exactly when your shipment was made, log into your OXO Insiders Program Member Account and scroll down to the bottom of your dashboard. There you will see a list of all the products you have requested along with shipment status and tracking information if available.

The tracking information shows my item as delivered, but I have not received it. Where is my package?

Please make sure that the shipping address in your Account Profile is up to date. All requested product is shipped to the address in your Account Profile at the time a product selection window closes - even if you subsequently update your Account Profile. If your package was delivered to the wrong address or if your product(s) are missing, please use the Contact Us feature under the "Your Account" tab to let us know. We may or may not be able to re-ship your order.

Do I need to return the item after reviewing it?

No. OXO Insiders Program products are yours to keep!

Writing and Submitting Reviews

Where do I post my review?

We ask that you use of one of the methods described below to post your review. This allows us to track your contributions and keep your member standing up to date so you remain eligible to participate in future campaigns.

When it is time to submit your review, we will send you an email specific to the products you sampled, with a direct link to a review submission form.
Another method is to log into your OXO Insiders Program account to see the list of products you have received on your Dashboard. You will see a "Write a Review" button next to any product you haven't reviewed yet.

Please follow the OXO Insiders Program Writing Guidelines when submitting your review.

How quickly do I need to post my review?

We will send review reminder emails when it is time to post your review, but we encourage you to post review(s) once you have thoroughly used or tested the product. Doing so will increase the likelihood that your opinion will be among the first to appear on the product detail page for new items. Failure to submit timely reviews may impact your eligibility in future campaigns.

What if I didn't receive my product or have an issue with the product when it is time to leave my review?

If you have an issue with your product or product delivery, please do not submit this feedback in your review submission. Instead, Contact Us with any customer service issues using the Contact Us link under Your Account and we will help to resolve so you can leave an authentic review on your product experience.

Am I required to write reviews about all OXO Insiders Program products I select?

Yes. Authentic reviews are very important in helping shoppers make a buying decision. To maintain membership, you are required to review ALL the products you receive. Doing so contributes to your standing in the program, which influences whether you are included in campaigns to try and review products in the future. Please be sure to follow the OXO Insiders Program Writing Guidelines when submitting your review to ensure you remain eligible for future offers.

Will OXO edit my review before publishing it?

No. We expect our members to write unbiased, honest, and authentic reviews. All reviews will be posted on the product's oxo.com detail page or on our affiliated sites' detail pages unedited, regardless of whether they are favorable or not, provided they follow the OXO Insiders Program Writing Guidelines. There is no pressure or expectation to write positive reviews, and negative reviews do not affect membership in the program.

Are reviews collected through the OXO Insiders Program labeled differently?

Yes. To ensure authenticity, any reviews gathered through this program are badged to signify a free product was received. You do not need to mention receiving a free product in your review.

Where and when will my review appear on the product detail page?

OXO Insiders Program reviews will appear on the relevant product detail page on oxo.com or on our affiliated sites along with other customer reviews. All reviews are moderated to ensure compliance with the OXO Insiders Program Writing Guidelines, so there could be up to a 72 hour delay between the time you submit your review and when it appears online.

Do OXO Insiders Program members get paid for writing reviews?

No. Members are not paid to participate in the program, nor are they paid to write reviews.

Photo Submission

Do I have to submit a photo of my sample with every review?

Photos are encouraged with every review submission. This will only increase the impact of your review and its relevance to other shoppers. We will take your photo submission rate into consideration for future campaigns. Your review photo must show how the product fits or works in your life.

How do I submit a photo or video?

When submitting your review, look for a button labeled "add photo" or "add video" on the review submission form. It's after the review box. Before uploading, check that your photo or video meets the requirements.

What are the photo requirements?

When submitting images, please follow these guidelines:

Images must be in BMP, PNG, GIF or JPEG format.
File size must be 5 MB or less per image or less than 12 MB for all images.
Image must be at least 100 pixels tall and 100 pixels wide.
If you are not the copyright holder, you may not submit copyrighted images.
Inappropriate images will be rejected along with your review.
If you are not the copyright holder, you may not submit copyrighted images.
Uploaded images become the property of OXO.

What are the video requirements?

When submitting videos, please follow these guidelines:

Make sure your video is related to the product.
Try to submit videos of you unboxing and/or using the product.
The video should be no more than 10 minutes long. Videos longer than 10 minutes will be automatically rejected along with your review.
Inappropriate videos will be rejected along with your review.
If you are not the copyright holder, you may not submit copyrighted videos.
Uploaded videos become the property of OXO.

What happens if I forget to submit my photo or video?

If you forget to upload your photo or video when submitting the review, then it will be counted as not including a photo or video. Unfortunately, we're unable to upload photos or videos to a review after the review has been submitted at this time.

What happens if I'm unable to upload my photo or video?

Please review the photo & video submission guidelines and check that your photo or video is in compliance. Confirm that the file format, size, and the pixel dimensions are correct. After checking all the requirements, please use the Contact Us form to reach out to support before submitting your review as we will not be able to add your photo or video after the review is submitted.

Contact

Have a member inquiry? A question about the status of your products? Issues with technology?

To get in touch with our Member Support Team, navigate to “My profile” select “Contact us” and input as much detail around your inquiry. This is the only way to ensure you are put in touch with the correct program resources to support your needs.

Please note that the program email, noreply@e-mail.oxo.com, is a no-reply email inbox. This means responding to this email with your inquiry will not result in a response or a solution.

Once you submit a message via the “Contact Us” feature, please wait 48 - 72 hours to receive a response. Please be sure to add "clientcare@bazaarvoice.com" to your contacts, and check your spam folder for our previous responses if you have not received a reply.

Reasons to Contact Us:

Technical Issues: please provide details of what you’re experiencing (error message, browser etc.)
Questions About the Program: please review the FAQs entirely before submitting your question on this topic.
Shipping Questions / Issues: please provide information including the product name, the campaign name and other relevant information.
Request to Leave the Program: please note you’re able to do this yourself under your profile view.

Reasons to Not Contact Us:

Requests to be included in more offers
Requests for membership invitations
Inquiries about your membership standing
- Program activity and review completion rate can be found in the member dashboard. Leaving authentic, timely reviews for all products received will help keep your membership in good standing.
Messages regarding activity in sampling-related social media groups, chat rooms, or forums
- The Trailblazer program is not affiliated with outside social media groups and does not endorse any postings made in chat rooms, forums, or other social groups. If you choose to take part in these groups, please don’t contact us regarding activities and posts in these groups.

Code of Conduct

Keep communication with our support team professional. You will not harass, be rude, or use profanities and/or derogatory language when contacting our support team.
Be authentic, honest, and mindful when participating in the program. This includes your member profile, offer selections, and review submissions. Please answer all questions in your profile truthfully, and only select offers you are interested and able in trying. Be authentic and honest when submitting reviews for products you've tried.
You will not cheat or fake our system. This includes creating and/or maintaining multiple accounts, running someone else's account, or including false information in your account.